More than 95 % of SEAL Systems customers sign a software maintenance contract. The standard maintenance package offers many free-of-charge additional services. By request a round-the- clock-service is possible.
A maintenance contract offers users and operators of SEAL Systems solutions useful benefits and extensive services:
- Direct Support Service
Telephone support for questions around the product: fault clearance, customizing, administrator questions – without charged dial-in-numbers, without any limitation.
- Debugging/bugfix
Because there is no error-free software at least we want to help quickly.
- Update
Adaptation to new finishing devices, operating systems and interfaces.
- Upgrade
New versions with enhanced functions.
Furthermore there are many more advantages for customers:
- Access to SEAL Systems support pages
- Usage of the SEAL Online Services (SOS) (http://sos.sealsystems.de/index.php?lang=en)
- Free-of-charge subscription of customer magazine SEAL Chat (2–4 issues per year, in German language)
- Free of charge participation at SEAL Systems Customer Day
- Access to online ticket system JIRA
By request: enhanced availability
SEAL Systems is acting all over the world. Therefore we offer a qualified 24/5 service. With small additional costs customers can order around-the-clock service on all business days (Monday to Friday).
Doris Scherer is the head of the SEAL Systems department Professional Services: “Every year our service gets a very positive feedback. This affirms our concept: We do not want to work with a call center for capturing disturbances. We want to speak directly with our customers by SEAL Systems support experts. Furthermore in many cases the responsible project engineer is available for help and consulting. More and more customers use JIRA – our ticket system with direct customer access. This enables information about the process status at every time.”